Frequently Asked Questions

Everything you need to know about luxury home styling and your Rowen Homes order.

How long will it take for my furniture to be delivered?

Standard delivery for in-stock items typically takes 3-7 business days. For larger furniture pieces requiring our white-glove delivery service, please allow 2-3 weeks for scheduling and transit.

What is your return policy for home decor items?

We offer a 14-day return window for most accessories and decor items, provided they are in their original packaging. Please note that large furniture items and bespoke orders may be subject to a restocking fee.

Do you offer international shipping?

Currently, we ship to the UK and select European countries. Shipping costs and delivery timelines are calculated at checkout based on the weight and dimensions of your order.

Can I track my order once it has been dispatched?

Yes, as soon as your order leaves our warehouse, you will receive an email notification with a tracking link to monitor your delivery's progress in real-time.

Are your products covered by a warranty?

All Rowen Homes furniture items come with a 12-month manufacturer's warranty against structural defects to ensure your investment is protected.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Clearpay to help you style your home now and pay later.